| 1 |
Basic office Procedures- Inward / Outward. |
| 2 |
Office Communication methods. |
| 3 |
Style and Status of Communicative English. |
| 4 |
Time Management / Office discipline. |
| 5 |
Leadership Quality / Team Spirit. |
| 6 |
Self & Management relationship. |
| 7 |
Possession of Part and participation in office. |
| 8 |
Emphatical Analysis of Staff and behaviourism. |
| 9 |
You in you in decision making. |
| II. For Sales / Marketing Staff : |
| 10 |
Identifying genuine customer. |
| 11 |
Customer relationship strategy. |
| 12 |
Sales Counselling / Language fluency. |
| 13 |
Promising reliability. |
| 14 |
Product demonstration. |
| 15 |
Comparison and compromise of rates. |
| 16 |
Analytical study of competitors. |
| 17 |
You in Customer. |
| 18 |
Feed-back evaluation and adjudication. |
| III. Service / Stores Staff : |
| 19 |
Sorting / coding of goods / spares. |
| 20 |
Maintenance of stock register. |
| 21 |
Marking / coding of replacements. |
| 22 |
To-Do / Work-sheet / Log Book / out pass updating. |
| 23 |
Daily / weekly / Monthly break-up sheets. |
| 24 |
Systemisation of movables / assets |
| 25 |
Cleanliness of area/yard and self. |
| 26 |
Convincing & Co-ordination with patience. |
| 27 |
Establishment of rapport with Customers. |
|
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